Offering Flexibility, Trustworthy, Professional House Cleaning Services
Offering Flexibility, Trustworthy, Professional House Cleaning Services
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Let us clear up any confusion.
We always aim to please, but just so we're all on the same page, visit our services page for a breakdown of your cleaning options and a checklist of everything you can expect with each service.
Every client has different needs and/or wants when it comes to a clean home. When we speak with you we will calculate the cost of your visit, depending on the type of cleaning you select and the size and layout of your space, You can also "top up" your booking with our Add-On services as needed.
You provide the vacuum, we provide the talent, tools, and products.
We provide cleaning services to a wide varitey of clients and because allergens such as animal dander, dust mites, and pollin can pile up on carpets and hard flooring we ask that you provide us with a vacuum cleaner for each service.
Yes. A vacuum is used to clean upholstry and also helps to remove dust and allergens from the enviroment. If you dont have one, we can dust but the dust will resettle by the end of the day. A broom kicks dust up, a vacuum removes it. Please ensure vacuums are fully charged and emptied for each service.
We require all services to be booked in advance, so we can ensure we have the time required to complete everything to our exceptionally high standards. We're happy to accommodate services from the list of Add-On tasks prior to your day of services, but unfortunately, we cant accept same-day requests.
You bet. We always aim to use eco-friendly products and tailor our cleaning methods to reduce waste whenever possible. Our cleaning kit is composed of eco-conscious products, but should you provide your own cleaners, we will do our best to use whats provided.
One of the benefits of using The Cleaning Lady's is the peace of mind that comes with our years of research into the best and healthiest methods of cleaning, which includes using only the most effective, eco-conscious products. We've also determined which products are the most hazardous for your home and your health, and out of care and respect for us all, we will not use the following products: Bleach, Easy-Off or Pledge.
The Cleaning Lady reserves the right to cancel any service, at any time, for any reason. Racism, sexcim, disrespect, discrimination, or any form of harassment or abusive behavior will result in immediate and permanent termination of service. ( Let's keep it clean! )
We believe in taking responsibility for our actions, even though we are careful and considerate of each space we attend, every now and then something can happen (we are human, after all). If something should get broken or damaged, we photograph it and contact you immediately to discuss a fair and quick resolution. We do ask that any irresplacable items be put away and anything you are concerned about is noted at the time of booking. Please be advised we do not repair or replace existing damage or improperly installed items.
We want to get every cleaning right and in the event you aren't satisfied with our work, please let us know immediately within 24 hours through email, text, or phone so we can resolve our issue in a quick and timely manner. Please keep in mind that we are not magicians, If an area or item has been damaged in the past, improperly cared for, stained, or has aged past the ability to be cleaned, we wont be able to get it to its original glory. The reasonable expectation is that your home will be cleaned - but not refinished.
Our pricing is transparent, when speaking with us we can quickly calculate the cost of your service.
You can add additional services onto regular jobs for an additional fee at your desired frequency.
When you book your service you have a few payment options, including Cash, Credit/Debit card, PayPal, or Venmo.
Please note we require payment before or the day of your service. You'll receive an invoice for the cleaning via email.
If you pay by (Cash) and if you are not at home you can leave the payment in an envelope for The Cleaning Lady's.
No credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very very seriously.
If we increase our rates due to inflation or other factors we will send you writin notice 30 days prior to your next scheduled cleaning.
Our booking process is designed to produce accurate quotes based on the size of your home and the number of bedrooms and bathrooms that you describe at the time of booking. In the event we arrive and your space has excessive clutter, mess or garbage to work through, we'll add the Heavy Duty fee ($45) onto your cleaning bill. If this is required, you will be notified immediately.
It's totally up to you - it's always appreciated but never expected. It wont change the level of service you receive. You can add a tip during your booking process or give the tip directly to your Cleaning Specialist.
Contact us 48 hours in advance of our visit and we'll gladly reschedule or cancel the appointment. We do have a 25% cancellation fee for the cost of the service if the visit is cancelled with less than 48 hours notice.
We would be glad to find a one-time alternative date for your regular visit. Once your regular schedule is set, we like to keep your exact time slot just for you. If we have an opening later in the week we'll book you another appointment if you like, but we'll revert back to your regular schedule after that. If your day and time won't work going forward, we'll work with you to find an alternative. We ask that you give us 48 hours notice, or else we'll have to charge our 25% cancellation fee.
We call this a " Lock-Out" so, in the rare circumstance this happens, 50% of the cleaning charge will be billed.
Our first booking can begin anytime between 8AM and 9AM and our second booking of the day can begin anytime between 1PM and 2PM. We operate 7 days a week and are closed on all statutory Holidays. We use our own transportation to get to and from each client, and on very rare occasions we've had to cancel bookings due to inclement weather ( We live in Maryland, you get it ). We'll contact you as soon as possible to provide an update and reschedule if necessary.
Tidying up clutter on surfaces and floors ahead of our arrival will save us time and allow us to focus our efforts on actual cleaning. Plus, no one knows your clutter quite like you do, we'd hate to make it challenging for you to find something after we've tidied it up. If we arrive to find excessive clutter requiring additional work, we'll have to add our Heavy Duty cleaning fee ($45) onto your service to make sure you get the cleaning you booked.
We are available by Text, Email, or Phone (heck, even Snapchat). Whatever you prefer, we just ask that you remain accessible in some way during your service in case we need to contact you about home access or anything else that might come up during our visit.
To account for social distancing and to allow us to work uninterrupted, we ask you either leave the space entirely, or keep to a room or area of your home that you can "trade off" when the time comes. We ask that no one else be present during the cleaning, including tradespeople, as it makes our work harder.
Cleaning without water, electricity, heat or AC is like growing a plant without soil, water, or sunlight. It's a no-go. Please contact us as soon as you learn of an issue so we can reschedule your cleaning. Learn more about our cancellation policies above.
You have 3 options for home/office access. Please note, we do not keep keys.
Option 1: Client - provided lockbox. Leave your key in the lockbox and provide us with the code.
Option 2: Provide access instructions to us (alarm code, door code, or you'll be there to meet us.
Option 3: Leave a key with the concierge.
We love pets! However, if your pet is nervous around new people or aggressive, we ask that you keep it in a cage or a separate room while we are in the home.
While we are happy to greet your pet, please note that caring for your pet isn't part of our service offering. (same goes for babysitting).
1. Within Reach Rule - Our staff will only clean surfaces that are within reach using a 3 or 4 - step ladder. If the surface is not within reach, with or without a step ladder, we are unable to clean that surface area.
2. We require clients to pull out kitchen appliances (stove, fridge) for Move In/Move Out cleanings so that we can access that area safely. If you are unable to do so, we will clean the front and interior only.
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